iSWOOP – July 14, 2014
The animations and techniques that were used varied from ranger to ranger. Mike primarily used one cave scan video; if the visitor was particularly interested he showed them another. He was unaware that there were other images on the ipad for a short time; however, they were soon removed. He usually initiates contacts 85% of the time by asking visitors if they are interested in seeing the cave in a new light and continues the dialog by asking if they saw something familiar in the video. Only once did his initial question fail to spark interest.
Lupe primarily used the photo of the mother bat and the pup. Questions from visitors usually led to other bat content or the digital scan from the natural entrance to Bat Cave. She initiates contact about 75% of the time. During her roves she approaches people who are in cave pull-outs or seated areas to prevent traffic jams. Lupe ties the images with the location of the cave when she initiates contacts. One common place is the seating area near iceberg rock (for scans), old bat roost in the Big Room as well as the calcified bat near Rock of Ages. The seating area near Top of the Cross is also a great spot to engage visitors because of the space available and the seating area. When visitors initiate contact with her she will lead the conversation to an iSWOOP related topic if it lends itself. For example when a visitor asked if there are any earthquakes, she talked about seismic waves, the stable structure of the cave (the tunnel shape which is found in architecture) which led her to learn that the visitor was studying engineering which lead to, “Hey that’s cool check out the new technology that we are using to survey caves.” Both he and his group were fascinated by the cave scanning process. This was evident by comments, gasps, wide-eyed faces and large grins.
Both Lupe and Mike noticed an increase in their rove numbers when using the Ipad. Mike noticed a 300% increase in his rove numbers. One common problem they encountered was creating traffic jams along the trail. While there are many visitors who are interested in what the rangers are showing, not all can see the screen and others would just like to keep on walking. The password is a bit complicated to punch in. There are many special characters, capital letters, and numbers. Lupe’s recommendation would be a 4 to 6 digit number. It will still preserve security of the ipad and make it more seamless as we are working with it during our roves or iswoop programs. They are glad to see more iSWOOP images on the ipads.